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14 Ways We Do I.T. Support Better
Here’s 14 things we do for everyone, that our competition doesn’t or won’t do.
#1: We Answer Our Phones Live Every Time
When you call us, you get help. You’ll talk with one of us, every time you call, no voicemails ever.
#2: We Guarantee A One-Hour Response
Our expert technicians will address your computer support problem immediately or call you back in sixty minutes or less. We are so sure of being able to exceed this guarantee, we will put our money where our mouth is, if your call is not responded to in one hour, we’ll refund 5% of what you paid us for that month.
#3: We Work As A Team, Not Individual Technicians
Working with us, you’ll get the attention of our entire team. Not one tech, who will inevitably go on vacation and take sick days. Our entire team will understand your business and your network.
#4: We Guarantee 100% Unconditional Satisfaction
Our IT consulting and technology support services will give you the satisfaction you deserve. We will bend over backwards to ensure you are happy with our IT management & network support services.
#5: We Give You Freedom From Unpredictable IT Spending
You’ll never be surprised. We offer an all-inclusive proactive, reliable and affordable support plan, ensuring that our clients are not nickel-and-dimed when they need us the most. Many companies bill IT support through prepaid blocks or time and material invoices – meaning the more problems a client has, the more the client pays. At ManageIT, we do things differently. Our fixed-fee support plan enables you to manage IT costs and avoid unnecessary IT spending.
#6: We Are Agile And We Are Fast
Any computer problem is a nuisance; our team responds quickly and moves quickly. You’ll never find yourself waiting on a callback or waiting for a tech to show up.
#7: We Guarantee All Projects Will Be Completed on Schedule AND Budget
By hiring ManageIT for IT Consulting or project management, there will be no unexpected expenses. Sometimes this occurs with technicians who have improperly planned and researched. We do the right thing and make no excuses. Your IT support project will be completed within time constraints, resources, scope and budget.
#8: We Take Care Of Security And Backups
When we setup a server, a network, a backup; we take precautions. You won’t find lazy passwords, insecure networks, or single backups with us. You’re safe.
#9: We Invoice Clearly, Fairly, and Affordably
Your invoice will detail any work completed, so you know what you are paying for. We don’t bill for 10 minute phone calls. Our rates are middle of the road and affordable.
#10: We Stay Up-To-Date, And Keep You Up-To-Date
When it comes to technology, you don’t want to get behind the curve. Yet some support companies will leave you in the dark, costing you more later on. We use technology to improve your business and help you every step of the way.
#11: We Offer “Freebies” To Our Clients
If necessary, we’ll loan you a server. We buy you a firewall and security software. We provide new backup hard drives each year.
#12: We Expeditiously Repair Every Issue
Your issues – even the minor ones – will be taken care of quickly and efficiently. Our fixed price, all-inclusive support plan includes resolving any issues that arise in an expeditious manner. Since everything is included in one price, we are highly-motivated to use our time wisely and follow through on all issues to successful completion.
#13: We Will Never Use Technical Jargon
We’ll provide clear answers to your computer and IT support questions. You’ll never be made to feel stupid by any technical talk from our IT support specialists
#14: We Won’t Surprise You With Bad News
We will let you know of any potential risks upon evaluation of your network as part of our maintenance services. We will explain any potential risks involved and always obtain permission before we begin work. You may choose to backup and secure your data beforehand.